TL TryLuck Events

Privacy policy

Effective date: 30 September 2024

TryLuck Events respects the personal information shared by prospective and current clients. This privacy policy outlines how we collect, use, and protect the information provided through our website, email, and phone interactions.

Information we collect

  • Personal details such as name, email address, and phone number submitted through enquiry forms.
  • Event-related information including venue, dates, guest counts, and special requirements.
  • Company information relevant to vendor approvals and invoicing when applicable.

How we use information

  • To respond to enquiries and provide proposals for events.
  • To coordinate event logistics with internal teams and trusted vendor partners.
  • To send operational updates, confirmations, or invoices related to confirmed projects.

Data sharing

We do not sell personal information. We may share relevant details with vetted suppliers strictly for executing confirmed events. All suppliers are expected to maintain confidentiality in line with our agreements.

Data retention

Enquiry records are retained for up to three years. Financial records for completed projects are retained as per statutory requirements. You may request deletion of your personal information unless regulations require continued storage.

Your choices

  • Request access to the personal information we hold about you.
  • Ask for corrections if any details are inaccurate or outdated.
  • Withdraw consent for communication by contacting us at info@tryluckevents.shop.

Security

We employ reasonable administrative and technical safeguards to protect personal data. However, no online transmission is entirely secure, and we encourage you to share only the information necessary for planning your event.

Policy updates

This policy may be updated from time to time. Updated versions will be posted on this page with the effective date.